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od 321recenzija
  • Čistoća: 8,5
  • Objekti 8,6
  • Lokacija 8,2
  • Udobnost/standard sobe: 8,5
  • Usluga 8,4
  • Vrijednost za novac 7,8
  • Hrana/objedi: 8,2
Sortirano prema

Chin od Malezija
Poslovni putnici
Deluxe
Boravili ste jednu noć u lipanj, 2016
No comments
No comments
Recenzirano 29 lipnja 2016

Sze od Australija
Obitelji sa malom djecom
Deluxe
Boravili ste jednu noć u lipanj, 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Recenzirano 06 lipnja 2016

alfia od Indonezija
Poslovni putnici
Deluxe
Boravili ste jednu noć u svibanj, 2016
excellent
its been wonderful can stay
Recenzirano 03 lipnja 2016

Juliana od Indonezija
Poslovni putnici
Deluxe
Boravili ste 2 noći u travanj, 2016
Good hotel
good location and value for money
Recenzirano 10 svibnja 2016

Diana od Indonezija
Obitelji sa malom djecom
Horizon Deluxe
Boravili ste jednu noć u ožujak, 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Recenzirano 28 ožujka 2016

Soedradjat od Indonezija
Parovi
Deluxe
Boravili ste jednu noć u ožujak, 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Recenzirano 24 ožujka 2016

LEANDER od Filipini
Parovi
Horizon Deluxe
Boravili ste jednu noć u ožujak, 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Recenzirano 21 ožujka 2016

Monica od Indonezija
Grupe
Horizon Deluxe
Boravili ste jednu noć u prosinac, 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Recenzirano 15 ožujka 2016

Servando od Filipini
Solo putnici
Executive King krevet
Boravili ste jednu noć u ožujak, 2016
=)
;)
Recenzirano 14 ožujka 2016

AMINAH od Singapur
Obitelji sa malom djecom
Horizon Deluxe
Boravili ste 3 noći u veljača, 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Recenzirano 10 veljače 2016


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