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od 762recenzija
  • Čistoća: 7,3
  • Objekti 7,2
  • Lokacija 7,7
  • Udobnost/standard sobe: 7,5
  • Usluga 7,4
  • Vrijednost za novac 7,3
  • Hrana/objedi: 7,2
Sortirano prema

Johan od Indonezija
Poslovni putnici
Superior soba
Boravili ste 3 noći u srpanj, 2016
Good Hotel
Hotel is old already, need renovation.
Recenzirano 01 rujna 2016

Rut od Indonezija
Poslovni putnici
Superior soba
Boravili ste jednu noć u kolovoz, 2016
good
good location
Recenzirano 18 kolovoza 2016

Mohd od Malezija
Poslovni putnici
Deluxe double soba
Boravili ste jednu noć u kolovoz, 2016
Good
Good hotel with great location
Recenzirano 15 kolovoza 2016

MOHD od Malezija
Poslovni putnici
Executive soba
Boravili ste 5 noći u kolovoz, 2016
Everything just fine and satisfied
Good and satisfied
Recenzirano 15 kolovoza 2016

Gary od Sjedinjene Američke Države
Parovi
Superior double soba
Boravili ste 2 noći u kolovoz, 2016
Review
Excellent
Recenzirano 09 kolovoza 2016

Debby od Indonezija
Poslovni putnici
Boravili ste jednu noć u srpanj, 2016
Feel good
Nice hotel, very recommended..
Recenzirano 29 srpnja 2016

Daeyoung od Južna Koreja
Poslovni putnici
Boravili ste jednu noć u srpanj, 2016
dissatisfaction
disappoint
Recenzirano 29 srpnja 2016

John od Singapur
Poslovni putnici
Boravili ste 2 noći u srpanj, 2016
decent
decent place and value for money
Recenzirano 28 srpnja 2016

Yoel od Indonezija
Obitelji sa odraslom djecom
Boravili ste 2 noći u srpanj, 2016
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Recenzirano 26 srpnja 2016

Erwin od Indonezija
Poslovni putnici
Boravili ste jednu noć u srpanj, 2016
Business trip
Nice hotel that combined with the good price from agoda..
Recenzirano 22 srpnja 2016


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